Privacy Policy

Effective Date: 07 September 2026

Swadeshi Meals (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.swadeshimeals.com, place an order, or contact us.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order and purchase details

  • Information provided when you contact us or submit an enquiry

  • Payment-related information required to process your order

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and date and time of access.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments and refunds

  • Provide order confirmations and delivery updates

  • Respond to enquiries and provide customer support

  • Improve our website, products, and services

  • Maintain website security and prevent fraud or misuse

  • Comply with applicable legal and regulatory requirements

  • Send promotional communications where you have permitted us to do so

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information is processed by the relevant payment provider in accordance with its security and privacy practices. Swadeshi Meals does not intentionally store sensitive payment credentials such as complete card numbers, CVV numbers, PINs, or banking passwords on its website.

4. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties where required to provide our services, including:

  • Payment gateways and payment service providers

  • Delivery and logistics partners

  • Website hosting and technology service providers

  • Service providers supporting our business operations

  • Government authorities or other parties where required by applicable law

We only share information that is reasonably necessary for the relevant purpose.

5. Cookies

Our website may use cookies and similar technologies to ensure proper website functionality, remember preferences, understand website usage, and improve your browsing experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal information where legally permitted

  • Withdraw consent where applicable

  • Opt out of promotional communications

To exercise an applicable right or raise a privacy concern, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their respective privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements.

Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Swadeshi Meals

Address: SCF-134, Urban Estate, Phase-1, Jalandhar City, Punjab – 144022

Phone: +91 8818-809000

Email: kartargroup@live.com

Website: www.swadeshimeals.com

Last Updated: 07 September 2026