Shipping & Delivery Policy

Effective Date: 07 September 2026

At Swadeshi Meals, we aim to deliver your orders fresh, safely, and within the estimated delivery timeframe. This Shipping & Delivery Policy explains how orders are processed, delivered, and handled in the event of delays or delivery issues.

1. Delivery Areas

We deliver to locations within our available delivery service area.

Delivery availability may depend on the customer's location, product availability, delivery schedules, and operational conditions.

If your location is outside our delivery service area, we will inform you where applicable before accepting or confirming your order.

2. Order Processing

  • Orders are processed after successful payment and/or order confirmation.

  • Processing time may vary depending on the product, order volume, preparation requirements, and delivery location.

  • Freshly prepared food orders are generally processed according to the applicable preparation and delivery schedule.

  • Orders may be subject to availability at the time of purchase.

3. Delivery Timelines

We provide an estimated delivery timeframe at the time of ordering or through the order confirmation, where applicable.

Delivery times may vary due to:

  • Traffic and road conditions

  • Weather conditions

  • Order volume

  • Delivery location

  • Operational or logistical circumstances

  • Unforeseen events beyond our reasonable control

Estimated delivery times are not guaranteed unless expressly stated otherwise.

4. Delivery Charges

  • Applicable delivery charges, if any, will be displayed during the ordering or checkout process.

  • Delivery charges may vary depending on the delivery location, order value, or applicable delivery arrangements.

  • Any applicable charges will be communicated before the order is confirmed.

5. Delivery Coordination

Depending on the delivery method, our delivery team or delivery partner may contact you by phone or other available communication methods to coordinate delivery.

Please ensure that the phone number provided with your order is accurate and accessible.

6. Receiving Your Order

Customers are responsible for providing a complete and accurate delivery address and contact details.

Please ensure that someone is available to receive the order at the specified delivery address.

If the recipient is unavailable, delivery may be delayed, rescheduled, or handled according to the applicable delivery arrangements.

Additional delivery charges may apply in certain circumstances.

7. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Heavy traffic

  • Severe weather

  • Natural disasters

  • High order volumes

  • Transportation or delivery disruptions

  • Technical or operational issues

  • Government restrictions or other unforeseen circumstances

Where reasonably possible, we will communicate significant delivery delays to the customer.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Swadeshi Meals will not be responsible for delays, failed deliveries, or additional delivery attempts resulting from:

  • Incorrect delivery address

  • Incomplete address

  • Incorrect phone number

  • Failure to respond to delivery calls

  • Unavailability of the recipient

Any additional delivery arrangements or charges, where applicable, may be communicated to the customer.

9. Damaged, Incorrect, or Missing Items

If you receive:

  • A damaged product

  • The wrong product

  • A missing item

  • Food that appears spoiled or unsafe to consume upon delivery

please contact us as soon as possible and preferably within 24 hours of delivery.

Please provide your order ID or invoice number and, where applicable, clear photographs of the product and packaging so that we can investigate the issue.

For eligible issues, a refund or replacement may be provided in accordance with our Return & Refund Policy.

10. Food Handling and Storage

As our products may include freshly prepared or perishable food, customers should follow any applicable storage and consumption instructions provided with the order.

Once the order has been delivered, the customer is responsible for appropriate storage and handling of the food.

Swadeshi Meals cannot be responsible for quality or safety issues resulting from improper storage or handling after delivery.

11. Contact Us

If you have questions about your delivery or need assistance with an order, please contact us:

Swadeshi Meals

Address: SCF-134, Urban Estate, Phase-1, Jalandhar City, Punjab – 144022

Phone: +91 8818-809000

Email: kartargroup@live.com

Website: www.swadeshimeals.com

Last Updated: 07 September 2026