Return & Refund Policy

Return & Refund Policy – Swadeshi Meals

Effective Date: 13-08-2025

At Swadeshi Meals, we take pride in delivering fresh, authentic, and high-quality meals. If you are not fully satisfied with your order, we will do our best to make it right. This policy explains when and how refunds or replacements are provided.

1. Eligibility for Refunds or Replacements

We offer refunds or replacements in the following cases:

  • The wrong item was delivered.

  • The food was damaged, spoiled, or unsafe to consume upon delivery.

  • The order was not delivered due to our error.

2. Non-Refundable Situations

We do not offer refunds or replacements if:

  • You change your mind after the order is prepared or dispatched.

  • The food is not to your personal taste preference.

  • Delivery was delayed due to factors beyond our control (e.g., traffic, weather, natural disasters).

  • You provided an incorrect or incomplete delivery address.

3. How to Request a Refund or Replacement

To request a refund or replacement, please contact us within 24 hours of receiving your order with the following:

  • Order ID or invoice number

  • Description of the issue

  • Clear photos of the meal and packaging (if applicable)

📧 Email: [Insert Email]
📞 Phone: [Insert Phone Number]

4. Refund Process

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to your original method of payment.

  • If a replacement meal is agreed upon, delivery will be scheduled at the earliest possible time.

5. Special Notes

  • We always strive to deliver the best quality, but as our meals are freshly prepared, slight variations in taste and appearance may occur.

  • Please store your food appropriately after delivery to maintain freshness.