Return & Refund Policy

Effective Date: 07 September 2026

At Swadeshi Meals, we are committed to providing fresh, authentic, and high-quality meals. As our products may include freshly prepared and perishable food items, returns are generally not accepted. However, if there is an issue with your order, we will make reasonable efforts to resolve it through a refund or replacement where applicable.

1. Refunds and Replacements

We may offer a refund or replacement if:

  • The wrong item was delivered.

  • An item is missing from your order.

  • The food was damaged, spoiled, or unsafe to consume at the time of delivery.

  • The order was not delivered due to an error attributable to Swadeshi Meals.

  • There is a significant quality issue with the product attributable to Swadeshi Meals.

Any refund or replacement will be subject to review and approval by Swadeshi Meals.

2. Non-Refundable Situations

Refunds or replacements generally will not be provided when:

  • You change your mind after the order has been prepared or dispatched.

  • The food does not meet your personal taste or preference.

  • The food has been improperly stored or handled after delivery.

  • The order was delayed due to circumstances beyond our reasonable control, such as traffic, severe weather, natural disasters, or delivery disruptions.

  • An incorrect or incomplete delivery address or contact number was provided by the customer.

  • The customer was unavailable to receive the order at the delivery address.

  • The issue is reported after the applicable claim period.

3. Time Limit for Reporting an Issue

Any issue with your order should be reported within 24 hours of delivery.

To help us investigate and resolve the issue, please provide:

  • Order ID or invoice number

  • Name and contact number used for the order

  • Description of the issue

  • Clear photographs of the food and packaging, where applicable

Claims submitted after 24 hours may not be eligible for a refund or replacement.

4. How to Request a Refund or Replacement

To request a refund or replacement, please contact us using the details below.

Email: kartargroup@live.com
Phone: +91 8818-809000

Please include your order details and a clear description of the issue.

Our team may request additional information or photographs to assess the claim.

5. Refund Process

Once your request has been reviewed and approved:

  • Approved refunds will generally be processed within 5–7 business days.

  • Refunds will normally be issued to the original payment method used for the order.

  • The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

  • If a replacement is approved, we will arrange delivery at the earliest reasonably possible time, subject to product availability and delivery conditions.

6. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been prepared, dispatched, or entered the fulfilment process, cancellation may not be possible.

Any applicable refund following an approved cancellation will be handled according to the circumstances of the order and our applicable policies.

7. Food Quality and Storage

We take reasonable care in preparing, packaging, and delivering our food products.

As our meals are freshly prepared, minor variations in taste, colour, texture, or appearance may occur and do not necessarily indicate a quality issue.

Customers are responsible for properly storing and handling food after delivery. We cannot accept responsibility for quality or safety issues resulting from improper storage or handling after delivery.

8. Delivery Issues

If your order arrives damaged, spoiled, incorrect, incomplete, or otherwise unsuitable for consumption, please contact us as soon as possible and preferably within 24 hours of delivery.

Where appropriate, we may request photographs of the product and packaging to help us investigate the issue.

9. Policy Changes

Swadeshi Meals reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Effective Date.

10. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with an order, please contact us:

Swadeshi Meals

Address: SCF-134, Urban Estate, Phase-1, Jalandhar City, Punjab – 144022

Phone: +91 8818-809000

Email: kartargroup@live.com

Website: www.swadeshimeals.com

Last Updated: 07 September 2026