Terms & Conditions

Effective Date: 07 September 2026

Welcome to Swadeshi Meals. These Terms & Conditions govern your access to and use of our website, www.swadeshimeals.com, and your purchase of our products and services.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Eligibility

  • You must be at least 18 years old to place an order through our website.

  • By placing an order, you confirm that the information provided by you is accurate, complete, and current.

  • You are responsible for ensuring that the contact and delivery information provided at the time of ordering is correct.

2. Products and Product Information

  • We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

  • Product images are provided for representation purposes and actual products may vary slightly in appearance.

  • Product availability may change without prior notice.

  • We reserve the right to modify, discontinue, or limit the availability of any product at any time.

3. Orders

  • An order placed through our website is subject to product availability and acceptance by Swadeshi Meals.

  • Orders are considered confirmed only after successful payment and/or confirmation from our team.

  • We reserve the right to cancel or refuse an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity, or other operational reasons.

  • If an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to our refund policy.

4. Pricing and Payments

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

  • Applicable taxes and charges will be displayed where required.

  • Prices may be changed at any time without prior notice.

  • Payments may be processed through secure third-party payment gateways or other available payment methods.

  • Swadeshi Meals is not responsible for delays or failures caused by third-party payment providers, banks, or payment networks.

5. Delivery

  • We deliver orders to eligible locations supported by our delivery service.

  • Estimated delivery times are provided for guidance and may vary due to traffic, weather conditions, operational issues, location, or other circumstances beyond our reasonable control.

  • Customers are responsible for providing a complete and accurate delivery address and contact number.

  • Delays or failed deliveries caused by incorrect or incomplete customer information may not be the responsibility of Swadeshi Meals.

  • If the customer is unavailable to receive the order, delivery may be rescheduled or handled according to the applicable delivery arrangements.

6. Order Cancellation

  • Cancellation requests should be made as soon as possible after placing an order.

  • Once an order has been prepared, dispatched, or is otherwise in the fulfilment process, it may not be possible to cancel the order.

  • Cancellation eligibility may depend on the status of the order at the time the request is received.

  • Any applicable cancellation charges or refund deductions will be communicated where relevant.

7. Refunds, Returns and Replacements

As our products may include prepared or perishable food items, returns may not be accepted in the same manner as non-perishable products.

We may consider a refund or replacement in circumstances such as:

  • The order was not delivered due to an error attributable to Swadeshi Meals.

  • The wrong product was delivered.

  • The product was damaged or spoiled before delivery.

  • The delivered product has a significant quality issue attributable to us.

Any issue with an order should be reported to us as soon as possible, preferably within 24 hours of delivery.

Where appropriate, we may request photographs or other relevant information to assess the complaint.

Refunds, where approved, will generally be processed through the original payment method or another appropriate method.

8. Food Quality, Ingredients and Allergies

  • We take reasonable care in preparing and handling our food products.

  • Customers should review the product information, ingredients, and applicable allergen information before placing an order.

  • If you have a food allergy, intolerance, dietary restriction, or other food-related concern, please contact us before placing your order.

  • Our food preparation environment may handle common allergens, including but not limited to nuts, dairy, gluten, and other ingredients.

  • Although we take reasonable precautions, we cannot guarantee that our products are completely free from traces of allergens.

  • Customers are responsible for informing us of any relevant dietary requirements before ordering.

9. Website Use

You agree to use our website only for lawful purposes and in a manner that does not:

  • Violate any applicable law or regulation.

  • Interfere with the operation or security of the website.

  • Attempt to gain unauthorized access to our systems.

  • Introduce malicious software, viruses, or harmful code.

  • Use the website to engage in fraudulent or misleading activities.

  • Copy, reproduce, or misuse website content without permission.

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been violated.

10. Intellectual Property

All content appearing on the Swadeshi Meals website, including but not limited to:

  • Logos and trademarks

  • Product images

  • Photographs

  • Text and written content

  • Graphics and designs

  • Website layout

  • Videos and other media

is owned by or licensed to Swadeshi Meals unless otherwise stated.

You may not reproduce, modify, distribute, publish, copy, or commercially use our content without prior written permission.

11. Limitation of Liability

To the extent permitted by applicable law, Swadeshi Meals shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

We shall not be responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Traffic or transportation disruptions

  • Technical failures

  • Payment gateway or banking failures

  • Delivery partner disruptions

  • Government restrictions or other unforeseen circumstances

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

12. Third-Party Services

Our website may use or link to third-party services, including payment gateways, delivery providers, analytics services, or other external platforms.

Your use of third-party services may be subject to the terms and privacy policies of those respective providers.

Swadeshi Meals is not responsible for the content, availability, security, or policies of third-party websites or services.

13. Privacy

Your use of our website and the information you provide to us are also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

14. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our business, services, website, or applicable legal requirements.

Any changes will be published on this page with an updated Effective Date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms or your use of our website or services shall be subject to the jurisdiction of the competent courts in Jalandhar, Punjab, India.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Swadeshi Meals

Address: SCF-134, Urban Estate, Phase-1, Jalandhar City, Punjab – 144022

Phone: +91 8818-809000

Email: kartargroup@live.com

Website: www.swadeshimeals.com

Last Updated: 07 September 2026